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From Fault to Fix – Vital’s Signalling Teams for Network Rail
Network Rail needed a partner who could supply competent, fully-equipped signalling teams across 34 of its 40 delivery units. One that is ready to respond to live faults, deliver maintenance, and keep the network operational. Vital answered. Lives depend on trains running. We supplied the people who keep them moving.
Context
34 delivery units. Live faults. Zero room for delay.
When Network Rail needed signalling teams they could rely on, Morson Edge had them covered, keeping the network safe, responsive, and on track.
The Challenge
Faults don’t wait for convenience.
Signal failures, remote control system issues, interlocking and track circuit faults strike without warning. Network Rail required a partner who could provide:
- S&T (Signalling & Telecoms) grades 2-5, including G110 testers and SWTH-certified staff.
- Rapid mobilisation and problem resolution, often on short notice.
- Consistent readiness across the majority of UK delivery units, under live-rail constraints.
Vital rose to the task.
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The Results
- Vital became a trusted national labour supply partner for Network Rail across 34 of 40 delivery units.
- High-quality signalling labour was available on short notice with strong customer feedback:
“Vital have consistently delivered high quality labour to us, often at short notice. The customer service is second to none, they focus on clearly identifying our needs as customers and delivering on our requests”
– NR S&T Maintenance Engineer, Newcastle
- The fatigue & rostering system improved risk mitigation and compliance, with automatic alerts reducing human error in shift allocation.
Stability in labour supply enabled Network Rail to maintain operations, respond to faults, and protect service continuity in a live rail environment.
Key Outcomes
Working in signal maintenance and live rail delivery taught us some clear truths:
- Specialist labour supply kills downtime. The right operatives, ready, reduce fault-impact and help the client stay ahead.
- Safety, fatigue and compliance are not add-ons… they’re core to delivering for live infrastructure. The system must anticipate risk, not just react.
- Integration into the client’s operational team elevates performance. When you’re treated as part of the frontline, not just a vendor, continuity improves.
- A national footprint brings scale, but only when quality, compliance and mobility keep pace.
Because when the network must keep running, you don’t just show up. You deliver. Vital does.
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