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Safety First. Every Shift. Every Supplier.
Since 2009 we’ve served as a tier-one supplier of contingent labour to Network Rail. The moment came when Network Rail reduced its preferred supplier list from 125 to just four in 2015 – and Vital was one of the four chosen. It’s a recognition of our commitment to safety, delivery and continuous improvement.
How we made it work.
From Foundation to Framework.
When Vital first stepped in with Network Rail, providing contingent labour across frontline roles, safety performance was a key differentiator. Over the years, our safety-first culture became central to how we delivered across track labour, safety-critical grades and semi-professional roles.
By the time Network Rail cut its supplier list to four in 2015, our consistent safety record and operational performance made the difference.
How we made it work: Culture. Control. Continuity.
- We embedded a safety-first mindset across our entire supply chain – from our internal operations to how we managed contractors and shifts on live rail environments.
- We established transparent reporting, audit trails and performance monitoring for all labour suppliers, improving visibility for Network Rail and their safety teams.
- We committed to continual improvement: identifying training gaps, improving contractor behaviour, reducing risk through structured safety interventions.
- We aligned our labour supply strategies with Network Rail’s safety expectations and frameworks, enabling us to respond fast and reliably in a live, high-hazard environment.
From 125 suppliers to four.
Results that deliver confidence.
- Vital moved from one of many suppliers to one of four primary suppliers for Network Rail’s contingent labour by 2015 – a strong indicator of trust and performance.
- Our safety performance and supplier compliance enabled Network Rail to streamline its supply chain without compromising frontline delivery.
- Our clients could count on us to support frontline labour needs while maintaining the standards required in live rail operations.
Safety. Supply. Performance.
Lessons that shape the future.
When safety is non-negotiable and operations are live, one thing matters most: doing safety better than anyone else.
- Safety culture isn’t just policy. It’s active behaviour, visible across every level of supply.
- Supply chain simplification follows performance and reliability; you earn trust by reducing risk, managing contractors and delivering consistently.
- In a high-hazard environment, the partner who understands both the hazard and the human cost is the partner who wins.
Because when the network can’t stop, you need people who won’t. Vital delivers that.
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